The future of account management
Every IT and BPO firm has hundreds of accounts under $2M that slip through the cracks. No AM, no attention, no retention. DCP is an AI agent that manages those accounts — communications, follow-ups, escalations — at a fraction of the cost of a human.
Built by a former SVP who watched this problem kill revenue at 3 Fortune 500 IT & BPO firms. This isn't a theory — it's a pattern.
Every IT and BPO services firm faces the same math. Human account managers are expensive. Small accounts don't justify the cost. So leadership makes the call — shut them down or let them wither.
Accounts below $2M annual revenue are typically unassigned or under-resourced. No dedicated AM means no relationship, no expansion, no retention.
Without regular touchpoints, clients feel ignored. They don't complain — they just don't renew. You never see it coming until it's too late.
Leadership eventually makes the call to shut down tail accounts rather than invest in managing them. Pure revenue left on the table.
Even a great AM can handle 15–20 accounts well. A portfolio of 200 tail accounts needs 10+ headcount just to maintain — that math never works.
Connect your CRM or upload a simple list. DCP ingests account history, contacts, contract details, and any prior context.
The AI sends proactive check-ins, responds to client emails, flags escalations, tracks sentiment, and surfaces upsell signals — automatically.
Your team gets a single view of every tail account — health scores, recent interactions, risks, and opportunities. No surprises.
You don't need to believe in AI. You just need to believe in arithmetic.
DCP is in early development. We're onboarding a small group of IT and BPO firms to shape the product. If managing tail accounts is a real problem for you, let's talk.
Founded by a former SVP who saw this problem firsthand at 3 Fortune 500 IT & BPO firms — and got tired of watching profitable accounts get shut down.
No spam. No pitch decks unless you ask. Just a real conversation.